Property management software provider, Kolmeo, has launched an innovative new platform for its subscribers, aimed at helping them meet their tenant and landlord needs and create an extraordinary customer experience.
Launched to the market at Elite Retreat this morning, Kolmeo Plus is a fully integrated platform of features, tools and offers that supports agencies in anticipating their landlords’ and tenants’ needs to connect them with services at the exact moment they need them.
Kolmeo Chief Executive Officer, Scott Bateman, said just as Netflix serves viewers recommendations of what to watch next, based on their previous viewing history, Kolmeo Plus enabled real estate agencies to offer tenants a single, easy-to-use tool that allows them to pay their bond, manage their utilities, complete a mail redirection, set up removalists and more.
“For the last five years that we’ve been building Kolmeo, every single decision we’ve made has been about how to make sure that when we were ready to do this, we had the data, and the data is there in the right way, for us to start anticipating what people need, and to make the right thing available at just the right moment in time,” Mr Bateman said.
“Kolmeo Plus helps agencies connect tenants and owners with services they need at the right moment and it creates better experiences.
“It starts out with really simple things like utilities and removalists and then we go as far as to say, ‘Hey, do you actually want someone to go and clean the old house for you so that you don’t need to worry about it?’
“And, ‘Do you want us to have some groceries delivered to the new place so that your essentials are there, ready to go, on move-in day?’
“It’s really thoughtful service design, we use predictive data, and then what we do is go and negotiate the relationships and the terms with all of the different businesses and providers, because our fundamental belief is that agencies really do want to do a good job and change the customer experience.
“We know they’ve got to start looking at other ways to generate revenue, but if you’re trying to do these things with an already stretched property manager team, it doesn’t work.
“So this is the system doing it at limitless scale.”
Mr Bateman said Kolmeo Plus would work both city and regional locations and the team had established connections with partners with national reach but over time, as the platform evolved and became more sophisticated, other providers would come on board.
He said on the landlord side of the equation, Kolmeo Plus offered tools to maximise the value of their investment properties.
Owners can access services that help maintain their properties, including insurance products or appliance offers, which in turn can minimise future vacancy times and enhance investment yields.
By accessing these services via Kolmeo, the events are built into the owner’s property management services from their real estate agency, and owners can protect their assets.
“We track things like, ‘Are the gutters starting to fill up in properties and is now the best time to suggest that we get someone to come out and empty the leaves’?” Mr Bateman said.
He said the next step would be to allow landlords access to the same services for their personal properties.
“And each time they engage business, Kolmeo is sharing that revenue back with the agency,” Mr Bateman said.
“Kolemo Plus’s digital solutions takes the pressure and variability away from the process in delivering these experiences.
“Agencies can optimise the timing and delivery of valuable services, driving customer satisfaction that’s sustainable and good for business.”
