Australian renters are leading the way with property technology, and in the process enhancing their rental experience with a range of digital products.
A recent survey by software research site Capterra reveals that 68 per cent of Australian tenants consider advanced technology a factor in their decision to sign a lease.
This includes features such as online payment portals and smart appliances.
The study, which consulted 400 tenants across Australia, found that 33 per cent of Australian tenants can use online payment portals in their current rental property, surpassing the global average of 25 per cent.
Additionally, 30 per cent have access to online maintenance request systems, compared to just 18 per cent globally.
Analyst at Capterra, Andrew Blair, said the importance of property technology in the current market needs to be taken into account by agencies.
“As rental increases are forecast to continue, implementing the latest property technology can provide a vital anchor in generating greater value and a more positive experience in the tenant-to-landlord relationship,” Mr Blair said.
The adoption of digital property management tools is on the rise, with 58 per cent of tenants reporting access to such tools in their current rentals.
However, there is still room for improvement, as 42 per cent of tenants lack convenient tech solutions in their rental properties.
Tenants with access to digital tools report high satisfaction rates, with 83 per cent expressing contentment with these technologies.
Convenience, enhanced security, and improved communication with property managers are cited as the main benefits.
For those without access to digital tools, the most sought-after technologies include smart energy management (29 per cent), remote security apps (27 per cent), and smart locks (25 per cent).
Despite the increasing use of digital tools, traditional communication methods remain important.
More than half (51 per cent) of tenants still primarily use email to communicate with property managers, while only 5 per cent use dedicated online portals.
The survey highlights that while technology improves the rental experience, personal engagement remains crucial.
Property managers are advised to maintain a balance between digital solutions and timely, personal communication to best manage in the marketplace.
“While tenants may value these digital advantages, it is essential for property managers to maintain a personal approach with timely communication,” Mr Blair said.
“Combining these elements can give them an edge in the rental market.”
